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Component Name : test-and-diagnostic

Markers Search StringFileNameDescription
UPDays_splitUPTIMEDAY:SelfHeal.txt.0Indicates uptime in days.
TopCPU_splitCPU load at 100, top process:SelfHeal.txt.0Indicates top 5 process based on CPU consumption.
cachedMem_splitCachedMemory:SelfHeal.txt.0Indicates
CachedMemory
Cached,Memory
WIFI_SH_Parodus_restart parodus process is not running SelfHeal.txt.0 Indicates parodus process is not running
WIFI_ERROR_WifiDmCliErrorParameter cannot be found on WiFi subsystemSelfHeal.txt.0 Indicates an error while getting value for wifi parameter using dmcli, this can cause due to wifi process restarts or wifi module is down
WIFI_ERROR_DMCLI_crash_5G_Statusdmcli crashed or something went wrong while checking 5G statusSelfHeal.txt.0 indicates that dmcli get for Device.WiFi.SSID.2.Status returned failure;
WIFI_ERROR_DMCLI_crash_2G_Statusdmcli crashed or something went wrong while checking 2.4G statusSelfHeal.txt.0 indicates that dmcli get for Device.WiFi.SSID.1.Status returned failure;
SYS_SH_Zebra_restartzebra is not running, restarting the zebraSelfHeal.txt.0
SYS_SH_WebPA_restartWebPA_process
zebra is not running
SelfHeal.txt.0SYS_SH_PAM_CRASH_RESTARTRDKB_PROCESS_CRASHED : PAM_process is not running
,
need restartSelfHeal.txt.0SYS_SH_Dibbler_restartDibbler is not running,
restarting the
dibblerSelfHeal.txt.0
zebra
SYS_
SYS_INFO_BridgeModeBRIDGE_MODE is 1SelfHeal.txt.0SYS_ERROR_Zombie_dnsmasqZombie instance of dnsmasq is present, restarting dnsmasqSelfHeal.txt.0SYS_SelfHeal.txt.0
ERROR_TMPFS_ABOVE85TMPFS_USAGE:SelfHeal.txt.0 85% of the /tmp folder is occupied. If continuous, this can cause Out of memory reboot
SYS_ERROR_parodus_TimeStampExpiredParodus Connection TimeStamp ExpiredSelfHeal.txt.0
SYS_ERROR_iptable_corruption[RDKB_PLATFORM_ERROR] : iptable corruptedSelfHeal.txt.0
 Its a selfheal marker to restart parodus process, when cloud connection gets timed out.
SYS_ERROR_iptable_corruption[RDKB_PLATFORM_ERROR] : iptable corruptedSelfHeal.txt.0
SYS_ERROR_ICC_ABOVE_THRESHOLDICC Memory is above threshold
Indicates that there is an error in the iptable rules set.
SYS_ERROR_Error_fetching_devicemodeSomething went wrong while fetching device modeSelfHeal.txt.0 Indicates something went wrong while trying to do a dmcli get of LanManagementEntry.1.LanMode.
SYS_ERROR_DmCli_Bridge_mode_errorSomething went wrong while checking bridge modeSelfHeal.txt.0Indicates something went wrong while trying to do a dmcli get of LanManagementEntry.1.LanMode
SYS_ERROR_CPU100RDKB_CPU_USAGE : CPU usage is 100SelfHeal.txt.0Indicates the current CPU usage is 100. Recovery: Reboot the device.
RF_ERROR_IPV4PingFailedPing to IPv4 Gateway Address failedSelfHeal.txt.0
MPSTAT_SOFT_splitMPSTAT_SOFT:SelfHeal.txt.0SYS_ERROR_iptable_corruption[RDKB_PLATFORM_ERROR] : iptable corruptedSelfHeal.txt.0
Ping to IPv4 Gateway Address failed
SYS_
SYS_
INFO_BridgeModeBRIDGE_MODE is 1SelfHeal.txt.0Device is in bridge mode (Enabling Bridge Mode will disable the Gateway’s router functionality and turn off both radios completely).
SYS_INFO_snmp_subagent_restartsnmp_subagent process not runningSelfHeal.txtindicates nmp_subagent process not running
RDKLOGS_USE_PERCENTAGE_splitRDKLOGS_USAGESelfHeal.txt 
NVRAM_USE_PERCENTAGE_splitNVRAM_USAGESelfHeal.txt 
SYS_ERROR_PSMCrash_reboot Psm_crashSelfHeal.txtIndicates Psm_crash
SYS_SH_PAM_CRASH_RESTART PAM_process is not running, need restartSelfHeal.txtPAM_process is not running, need restart
SYS_ERROR_brlan0_not_created brlan0 is not created after Second Retry, no more retriesSelfHeal.txtbrlan0 is not created after Second Retry, no more retries
SYS_SH_dnsmasq_restartdnsmasq is not runningSelfHeal.txtdnsmasq is not running
SYS_SH_ResourceMonitor_restart resource_monitor.sh is not running, need restartSelfHeal.txt resource_monitor.sh is not running, need restart
SYS_ERROR_
iptable_corruption
PnM_Not_Respondingpandm process is not responding. Restarting itSelfHeal.txtpandm process is not responding. Restarting it
SYS_SH_PSMHung SelfHeal.txt
indicates iptables are corrupted. When problem happen, user could not access internet. 
PSM_process is in hung state, need restart
SYS_SH_TR69Restart TR69_process is not running, need restartSelfHeal.txtTR69_process is not running, need restart
SYS_SH_
dnsmasq
LM_restart
dnsmasq
 LanManager_process is not running, need restartSelfHeal.txt
dnsmasq
indicates LMlite process is not responding. 
SYS_SH_lighttpdCrash lighttpd is not running, restarting itSelfHeal.txtindicates ighttpd agent has crashed in the device, hence being restarted
  
SYS_ERROR_syseventdCrashed syseventd is crashed, SelfHeal.txtindicates syseventd is crashing and needs to be rebooted.

Component Name : ccsp-lm-lite

Markers 

Search String

FileName

Description

Telemetry  Markers Applicable for RPI4  Platform

Markers and Events NameComponent NameSearch stringLog File
WIFI_INFO_
Hotspot_client_disconnectedccsp-hotspotRemoval case, Client with
clientdisconnectHostName gone offlineLM
Hotspotlog
.txt.0
WIFI_INFO_Hotspot_client_connectedccsp-hotspotAdded case, Client withHotspotlog.txt.0WIFI_INFO_ClientTransitionToXfininityWificcsp-hotspotwas a private clientHotspotlog.txt.0WIFI_INFO_clientdisconnectccsp-lm-liteHostName gone offline
indicates connected client went offline
SYS_ERROR_IPAORIPAddress out of rangeLM.txt.0 LAN IP address assigned to the client is not within the expected subnet mask range.
btime_clientconn_splitClient_Connect_complete:LM.txt.0Time taken for initial client connection.
Total_devices_connected_splitTotal_Clients_Connected
LM.txt.0Indicates Total Clients Connected
Total_online_clients_split
ccsp-lm-liteRDKB_CONNECTED_CLIENTS:
Total_Online_Clients
=
LM.txt.0Total Online Clients
Total_
Ethernet
offline_
Clients
clients_split
ccsp-lm-liteRDKB_CONNECTED_CLIENTS:Total_Ethernet_Clients=
Total_Offline_ClientsLM.txt.0Total Offline Clients
Total_wifi_clients_splitTotal_WiFi_ClientsLM.txt.0
syscfg_partner
Total wifi Clients
Total_Ethernet_Clients_split
rdkloggerRDKB Partner_ID returned from the syscfg.db is:
TotalEthDevLM.
Consolelog.
txt.0Total Ethernet Clients
SYS_INFO_
ERROR
Hostname_
NotGenMgmtCRPwdIDccsp-tr069-paMgmtCRPwdID file is not generated
changedHostname ChangedLM
TR69log
.txt.0

Component Name : CcspDmCli

Markers 

Search String

FileName

Description
SYS_ERROR_
NoConnectivity
CCSPBus_
rebootrdkloggerno-connectivityBootTime.log
error190Ccsp msg bus internal error 190SelfHeal.txtIndicates Ccsp message bus error
SYS_ERROR_
MissingMgmtCRPwdID
CCSPBus_error191Ccsp msg bus internal error 191SelfHeal.txtIndicates Ccsp message bus error

Component Name : ccsp-tr069-pa

Markers 

Search String

FileName

Description
SYS_ERROR_MissingMgmtCRPwdIDMgmtCRPwdID file is missing in normal boot scenarioTR69log.txt.0file is missing in normal boot scenario
acs_splitManagementServerURLID_PSMTR69log.txt.0
SYS_ERROR
_LOGUPLOAD_FAILEDrdkloggerLOG UPLOAD UNSUCCESSFUL TO S3
_NotGenMgmtCRPwdIDMgmtCRPwdID file is not generatedTR69log.txt.0MgmtCRPwdID file is not generated

Component Name : webui

Markers 

Search String

FileName

Description
btime_wcpenter_splitEnter_WiFi_Personalization_captive_mode:Consolelog.txt.0Time taken to enter into WiFi captive portal mode.

Component Name : Utopia

Markers 

Search String

FileName

Description
SYS_INFO_CaptivePortalWiFi SSID and Passphrase are not modifiedConsolelog.txt.0Indicates that the WiFi SSID and PassPhrase is still default in the device and not modified - hence device will go to captive portal mode for WiFi personalization
SYS_SH_RDKB_FIREWALL_RESTARTTriggering RDKB_FIREWALL_RESTARTConsolelog
Consolelog.txt.0 or ArmConsolelog
.txt.0
SYS_ERROR_
CM
Factorypartner_
Not
fetch_
Registeredccsp-crSystem Not Ready!!!! 'com.cisco.spvtg.ccsp.cm' v1 NotRegistered
failedFailed Get factoryPartnerIdConsolelog.txt.0Factory Partner ID fetch failed for the device, occurs post a reboot.
getfactorypartner_split[GET-PARTNERID] Factory_PartnerID:Consolelog.txt.0
getcurrentpartner_split[GET-PARTNERID] Current_PartnerID:Consolelog
CRlog
.txt.0
SYS_INFO_
bootupsysintDevice is up after rebootConsolelog.txtSYS_INFO_CaptivePortalUtopiaWiFi SSID and Passphrase are not modifiedConsolelog.txt
FRModeDevice in FR modeConsolelog.txt.0Device is in FactoryReset Mode
btime_laninit_splitLaninit_complete=BootTime.log Time taken from boot to complete LAN initialization.

Component Name : sysint

Markers 

Search String

FileName

Description
SYS_ERROR_LOGUPLOAD_FAILEDLOGS UPLOAD FAILED, RETURN CODE: 000Consolelog.txt.0 Log upload failure, it can be due to network issue or server is returning error while uploading.
SYS_INFO_LOGS_UPLOADEDLOGS UPLOADED SUCCESSFULLY, RETURN CODE: 200Consolelog.txt.0 Indicates device logs uploaded successfully.
SYS_ERROR_PartnerId_missing_sycfgpartner_id is not available from syscfg.dbConsolelog.txt.0partner id is missing 
SYS_INFO_WaitingFor_Stack_Init
sysint
Waiting for stack to come up completely to upload logsConsolelog.txt.0Waiting for stack to come up completely to upload logs
SYS_
SH
INFO_SW_
RDKB
upgrade_
FIREWALL_RESTARTUtopiaTriggering RDKB_FIREWALL_RESTARTConsolelog.txtRF_ERROR_LAN_stopUtopialan_handler called with lan-stop NULLConsolelog.txt.0RF_ERROR_wan_restartUtopiawan_service-status is started again, upload logsConsolelog.txt.0
rebootSoftware_upgradeBootTime.log Indicates software upgrade reboot, we can use rdkb_rebootreason_split marker.
SYS_INFO_bootupDevice is up after rebootConsolelog.txtIndicates device up after reboot


Component Name : CcspPandM

Markers 

Search String

FileName

Description
rdkb_rebootreason_splitReceived reboot_reason as:BootTime.log Indicates reboot reason of the device.

Component Name : Onewifi

Markers 

Search String

FileName

Description
WIFI_ERROR_WL0_SSIDEmptyWIFI_ERROR: WL0 SSID is emptyWiFilog.txtWL0 ssid is empty
WIFI_ERROR_WL1_SSIDEmptyWIFI_ERROR: WL1 SSID is emptyWiFilog.txtWL1 ssid is empty
WIFI_INFO_CosaWifiinitRDKB_SYSTEM_BOOT_UP_LOG : CosaWifiInitWiFilog.txtIndicates wifi init 

Component Name : CcspCr

Markers 

Search String

FileName

Description
SYS_ERROR_TR69_Not_Registeredtr069pa' v1 NotRegisteredCRlog.txt.0TR069 component is not registered with CR.

Component Name : rfc

RF_ERROR_Wan_downUtopiawan_service-status is stopped, take log back upConsolelog.txt.0
Markers 

Search String

Log File

Description
rfc_splitFeatures Enabled]dcmrfc.logrfc feature enabled
SYS_INFO_RFC_PeriodicFWCheck
rfc
key=tr181.Device.DeviceInfo.X_RDKCENTRAL-COM_RFC.Feature.PeriodicFWCheck.Enable value=truedcmrfc.logChecks for PeriodicFWCheck value




Component Name : webpa

Markers 

Search String

Log File

Description
SYS_INFO_WEBPA_Config_Corruptionjson parse errorConsolelog
rfc_splitrfc[Features Enabled]dcmrfc.logTotal_offline_clients_splitLmLiteTotal_Offline_Clients=LM.txt.0SYS_ERROR_parodus_TimeStampExpiredtest-and-diagnosticParodus Connection TimeStamp ExpiredPARODUSlog
.txt.0WEBPA config corruption due to json parse error





Telemetry Markers for CcspWiFiAgent ( RPI4 Platform)

Markers and Events Name
Component Name
Search stringLog File
xh_rssi_3_splitccsp-wifi-agent,OnewifiWIFI_RSSI_3wifihealth.txtxh_mac_4_splitccsp-wifi-agent,OnewifiWIFI_MAC_4:wifihealth.txtWIFI_
Description
WIFI_TX_2_split
ccsp-wifi-agent,Onewifi
WIFI_TXCLIENTS_2:wifihealth.txt5G TX PHY Rate Ratio
WIFI_TX_1_split
ccsp-wifi-agent,Onewifi
WIFI_TXCLIENTS_1:wifihealth.txt2G TX PHY Rate Ratio
WIFI_SNR_2_split
ccsp-wifi-agent,Onewifi
WIFI_SNR_2:wifihealth.txt5G SNR
WIFI_SNR_1_split
ccsp-wifi-agent,Onewifi
WIFI_SNR_1:wifihealth.txt2G SNR
WIFI_RX_2_split
ccsp-wifi-agent
WIFI_RXCLIENTS_2:wifihealth.txt5G RX PHY Rate Ratio
WIFI_RX_1_split
ccsp-wifi-agent
WIFI_RXCLIENTS_1:wifihealth.txt
WIFI_REC_2_splitccsp-wifi-agentWIFI_RECONNECT_2:wifihealth.txtWIFI_REC_1_splitccsp-wifi-agentWIFI_RECONNECT_1:wifihealth.txtWIFI_
2G RX PHY Rate Ratio
WIFI_PACKETSSENTCLIENTS_2_split
ccsp-wifi-agent
WIFI_PACKETSSENTCLIENTS_2:wifihealth.txt5G % Retransmission
WIFI_PACKETSSENTCLIENTS_1_split
ccsp-wifi-agent
WIFI_PACKETSSENTCLIENTS
_1:wifihealth.txtWIFI_INFO_Zero_5G_Clientsccsp-wifi-agentWIFI_MAC_2_TOTAL_COUNT:0wifihealth.txtWIFI_INFO_Zero_2G_Clientsccsp-wifi-agentWIFI
_
MAC_
1
_TOTAL_COUNT
:
0
wifihealth.txt
WIFI_ERROR_PSM_GetRecordFail
ccsp-wifi-agent
PSM_Get_Record_Value2
Faliled
Failed for BSSTransitionActivated on wlanIndex:WiFiLog.txt.0PSM fetch failure for  BSSTransitionActivated
WIFI_ERROR_NoWlanIndex
ccsp-wifi-agent
Couldn't find wlanIndexWiFilog.txt.0Couldn't find wlanIndex
Wifi_5G_utilization_split
ccsp-wifi-agent
WIFI_BANDUTILIZATION_2wifihealth.txt
Wifi_2G_utilization_split
ccsp-wifi-agent
WIFI_BANDUTILIZATION_1wifihealth.txt
MAXTX_2_split
ccsp-wifi-agent
WIFI_MAX_TXCLIENTS_2:wifihealth.txt5G TX PHY Rate Ratio
MAXTX_1_split
ccsp-wifi-agent
WIFI_MAX_TXCLIENTS_1:wifihealth.txt2G RX PHY Rate Ratio
MAXRX_2_split
ccsp-wifi-agent
WIFI_MAX_RXCLIENTS_2:wifihealth.txt5G RX PHY Rate Ratio( WHIX Marker)
MAXRX_1_split
ccsp-wifi-agent
WIFI_MAX_RXCLIENTS_1:wifihealth.txt2G RX PHY Rate Ratio( WHIX Marker)
5GRSSI_split
ccsp-wifi-agent
WIFI_RSSI_2wifihealth.txtIndicates RSSI of Radio 2
2GRSSI_split
ccsp-wifi-agent
WIFI_RSSI_1wifihealth.txtIndicates RSSI of radio 1.