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Component Name :

(WIP)

Telemetry  Markers Applicable for RPI4  Platform

Markers and Events NameComponent NameSearch stringLog FileWIFI_SH_Parodus_restart

test-and-diagnostic

Markers Search StringFileNameDescription
UPDays_splitUPTIMEDAY:SelfHeal
parodus process is not runningSelfHeal.txt.0WIFI_INFO_Hotspot_client_disconnectedccsp-hotspotRemoval case, Client withHotspotlog
.txt.0
WIFI_INFO_Hotspot_client_connectedccsp-hotspotAdded case, Client with
Indicates uptime in days.
TopCPU_splitCPU load at 100, top process:SelfHeal
Hotspotlog
.txt.0
WIFI_INFO_ClientTransitionToXfininityWificcsp-hotspotwas a private client
Indicates top 5 process based on CPU consumption.
cachedMem_splitCachedMemory:SelfHeal
Hotspotlog
.txt.0Indicates Cached,Memory
WIFI_
INFO
SH_Parodus_
clientdisconnectccsp-lm-liteHostName gone offline
restart parodus process is not running SelfHeal
LM
.txt.0 Indicates parodus process is not running
WIFI_ERROR_WifiDmCliError
test-and-diagnostic
Parameter cannot be found on WiFi subsystemSelfHeal.txt.0 Indicates an error while getting value for wifi parameter using dmcli, this can cause due to wifi process restarts or wifi module is down
WIFI_ERROR_DMCLI_crash_5G_Status
test-and-diagnostic
dmcli crashed or something went wrong while checking 5G statusSelfHeal.txt.0 indicates that dmcli get for Device.WiFi.SSID.2.Status returned failure;
WIFI_ERROR_DMCLI_crash_2G_Status
test-and-diagnostic
dmcli crashed or something went wrong while checking 2.4G statusSelfHeal.txt.0
Total_online_clients_splitccsp-lm-liteRDKB_CONNECTED_CLIENTS:Total_Online_Clients=LM.txt.0Total_Ethernet_Clients_splitccsp-lm-liteRDKB_CONNECTED_CLIENTS:Total_Ethernet_Clients=LM.txt.0syscfg_partner_splitrdkloggerRDKB Partner_ID returned from the syscfg.db is:Consolelog.txt.0SYS_SH_Zebra_restarttest-and-diagnosticzebra is not running, restarting the zebraSelfHeal.txt.0SYS_SH_WebPA_restarttest-and-diagnosticWebPA_process is not running
 indicates that dmcli get for Device.WiFi.SSID.1.Status returned failure;
SYS_SH_Zebra_restartzebra is not running, restarting the zebraSelfHeal.txt.0zebra is not running, restarting the zebra
SYS_ERROR_TMPFS_ABOVE85TMPFS_USAGE:SelfHeal.txt.0 85% of the /tmp folder is occupied. If continuous, this can cause Out of memory reboot
SYS_ERROR_parodus_TimeStampExpiredParodus Connection TimeStamp ExpiredSelfHeal.txt.0 Its a selfheal marker to restart parodus process, when cloud connection gets timed out.
SYS_ERROR_iptable_corruption[RDKB_PLATFORM_ERROR] : iptable corruptedSelfHeal.txt.0Indicates that there is an error in the iptable rules set.
SYS_ERROR_Error_fetching_devicemodeSomething went wrong while fetching device modeSelfHeal.txt.0 Indicates something went wrong while trying to do a dmcli get of LanManagementEntry.1.LanMode.
SYS_ERROR_DmCli_Bridge_mode_errorSomething went wrong while checking bridge modeSelfHeal.txt.0Indicates something went wrong while trying to do a dmcli get of LanManagementEntry.1.LanMode
SYS_ERROR_CPU100RDKB_CPU_USAGE : CPU usage is 100SelfHeal.txt.0Indicates the current CPU usage is 100. Recovery: Reboot the device.
RF_ERROR_IPV4PingFailedPing to IPv4 Gateway Address failedSelfHeal.txt.0Ping to IPv4 Gateway Address failed
SYS_INFO_BridgeModeBRIDGE_MODE is 1SelfHeal.txt.0Device is in bridge mode (Enabling Bridge Mode will disable the Gateway’s router functionality and turn off both radios completely).
SYS_INFO_snmp_subagent_restartsnmp_subagent process not runningSelfHeal.txtindicates nmp_subagent process not running
RDKLOGS_USE_PERCENTAGE_splitRDKLOGS_USAGESelfHeal.txt 
NVRAM_USE_PERCENTAGE_splitNVRAM_USAGESelfHeal.txt 
SYS_ERROR_PSMCrash_reboot Psm_crashSelfHeal.txtIndicates Psm_crash
SelfHeal.txt.0
SYS_SH_PAM_CRASH_RESTART
test-and-diagnosticRDKB_PROCESS_CRASHED :
 PAM_process is not running, need restartSelfHeal.txt
PAM_process is not running, need restart
SYS_ERROR_brlan0_not_created brlan0 is not created after Second Retry, no more retriesSelfHeal.txt
.0
brlan0 is not created after Second Retry, no more retries
SYS_SH_dnsmasq_restartdnsmasq is not runningSelfHeal.txtdnsmasq is not running
SYS_SH_
DibblerDibbler
ResourceMonitor_restart
test-and-diagnostic
 resource_monitor.sh is not running,
restarting the dibbler
need restartSelfHeal.txt
.0
 resource_monitor.sh is not running, need restart
SYS_ERROR_
INFO
PnM_Not_
BridgeModetest-and-diagnostic
Respondingpandm process is not responding. Restarting it
BRIDGE_MODE is 1
SelfHeal.txt
.0
pandm process is not responding. Restarting it
SYS_
ERROR_Zombie_dnsmasqtest-and-diagnosticZombie instance of dnsmasq is present, restarting dnsmasqSelfHeal.txt.0SYS_ERROR_TMPFS_ABOVE85test-and-diagnosticTMPFS_USAGE:SelfHeal.txt.0SYS_ERROR_parodus_TimeStampExpiredtest-and-diagnosticParodus Connection TimeStamp ExpiredSelfHeal.txt.0SYS_ERROR_NotGenMgmtCRPwdIDccsp-tr069-paMgmtCRPwdID file is not generatedTR69log.txt.0SYS_ERROR_NoConnectivity_rebootrdkloggerno-connectivityBootTime.logSYS_ERROR_MissingMgmtCRPwdIDccsp-tr069-paMgmtCRPwdID file is missing in normal boot scenarioTR69log.txt.0SYS_ERROR_LOGUPLOAD_FAILEDrdkloggerLOG UPLOAD UNSUCCESSFUL TO S3Consolelog.txt.0 or ArmConsolelog.txt.0SYS_ERROR_iptable_corruptiontest-and-diagnostic[RDKB_PLATFORM_ERROR] : iptable corruptedSelfHeal.txt.0SYS_ERROR_iptable_corruptiontest-and-diagnostic[RDKB_PLATFORM_ERROR] : iptable corruptedSelfHeal.txt.0SYS_ERROR_ICC_ABOVE_THRESHOLDtest-and-diagnosticICC Memory is above thresholdSelfHeal.txt.0SYS_ERROR_Error_fetching_devicemodetest-and-diagnosticSomething went wrong while fetching device modeSelfHeal.txt.0SYS_ERROR_DmCli_Bridge_mode_errortest-and-diagnosticSomething went wrong while checking bridge modeSelfHeal.txt.0
SH_PSMHung SelfHeal.txtPSM_process is in hung state, need restart
SYS_SH_TR69Restart TR69_process is not running, need restartSelfHeal.txtTR69_process is not running, need restart
SYS_SH_LM_restart LanManager_process is not running, need restartSelfHeal.txtindicates LMlite process is not responding. 
SYS_SH_lighttpdCrash lighttpd is not running, restarting itSelfHeal.txtindicates ighttpd agent has crashed in the device, hence being restarted
SYS_ERROR_syseventdCrashed syseventd is crashed, SelfHeal.txtindicates syseventd is crashing and needs to be rebooted.

Component Name : ccsp-lm-lite

Markers 

Search String

FileName

Description
WIFI_INFO_clientdisconnectHostName gone offlineLM.txt.0indicates connected client went offline
SYS_ERROR_IPAORIPAddress out of rangeLM.txt.0 LAN IP address assigned to the client is not within the expected subnet mask range.
btime_clientconn_splitClient_Connect_complete:LM.txt.0Time taken for initial client connection.
Total_devices_connected_splitTotal_Clients_ConnectedLM.txt.0Indicates Total Clients Connected
Total_online_clients_splitTotal_Online_ClientsLM.txt.0Total Online Clients
Total_offline_clients_splitTotal_Offline_ClientsLM.txt.0Total Offline Clients
Total_wifi_clients_splitTotal_WiFi_ClientsLM.txt.0Total wifi Clients
Total_Ethernet_Clients_splitTotalEthDevLM.txt.0Total Ethernet Clients
SYS_INFO_Hostname_changedHostname ChangedLM.txt.0

Component Name : CcspDmCli

Markers 

Search String

FileName

Description
SYS_ERROR_CCSPBus_error190Ccsp msg bus internal error 190SelfHeal.txtIndicates Ccsp message bus error
SYS_ERROR_CCSPBus_error191Ccsp msg bus internal error 191SelfHeal.txtIndicates Ccsp message bus error

Component Name : ccsp-tr069-pa

Markers 

Search String

FileName

Description
SYS_ERROR_MissingMgmtCRPwdIDMgmtCRPwdID file is missing in normal boot scenarioTR69log.txt.0file is missing in normal boot scenario
acs_splitManagementServerURLID_PSMTR69log
SYS_ERROR_CPU100test-and-diagnosticRDKB_CPU_USAGE : CPU usage is 100SelfHeal
.txt.0
SYS_ERROR_
CM_Not_Registeredccsp-crSystem Not Ready!!!! 'com.cisco.spvtg.ccsp.cm' v1 NotRegisteredCRlog.txt.0RF_ERROR_IPV4PingFailedtest-and-diagnosticPing to IPv4 Gateway Address failedSelfHeal.txt.0
NotGenMgmtCRPwdIDMgmtCRPwdID file is not generatedTR69log.txt.0MgmtCRPwdID file is not generated

Component Name : webui

Markers 

Search String

FileName

Description
btime_wcpenter_splitEnter_WiFi_Personalization_captive_mode:Consolelog.txt.0Time taken to enter into WiFi captive portal mode.

Component Name : Utopia

Markers 

Search String

FileName

Description
SYS_INFO_CaptivePortalWiFi SSID and Passphrase are not modifiedConsolelog.txt.0Indicates that the WiFi SSID and PassPhrase is still default in the device and not modified - hence device will go to captive portal mode for WiFi personalization
SYS_SH_RDKB_FIREWALL_RESTARTTriggering RDKB_FIREWALL_RESTARTConsolelog
MPSTAT_SOFT_splittest-and-diagnosticMPSTAT_SOFT:SelfHeal
.txt.0
SYS_ERROR_Factorypartner_
iptable_corruptiontest-and-diagnostic[RDKB_PLATFORM_ERROR] : iptable corruptedSelfHeal.txtSYS_INFO_BridgeModetest-and-diagnosticBRIDGE_MODE is 1SelfHeal.txtSYS_INFO_bootupsysintDevice is up after rebootConsolelog.txtSYS_INFO_CaptivePortalUtopiaWiFi SSID and Passphrase are not modifiedConsolelog.txtSYS_INFO_snmp_subagent_restarttest-and-diagnosticsnmp_subagent process not runningSelfHeal.txt
fetch_failedFailed Get factoryPartnerIdConsolelog.txt.0Factory Partner ID fetch failed for the device, occurs post a reboot.
getfactorypartner_split[GET-PARTNERID] Factory_PartnerID:Consolelog.txt.0
getcurrentpartner_split[GET-PARTNERID] Current_PartnerID:Consolelog.txt.0
SYS_INFO_FRModeDevice in FR modeConsolelog.txt.0Device is in FactoryReset Mode
btime_laninit_splitLaninit_complete=BootTime.log Time taken from boot to complete LAN initialization.

Component Name : sysint

Markers 

Search String

FileName

Description
SYS_ERROR_LOGUPLOAD_FAILEDLOGS UPLOAD FAILED, RETURN CODE: 000Consolelog.txt.0 Log upload failure, it can be due to network issue or server is returning error while uploading.
SYS_INFO_LOGS_UPLOADEDLOGS UPLOADED SUCCESSFULLY, RETURN CODE: 200Consolelog.txt.0 Indicates device logs uploaded successfully.
SYS_ERROR_PartnerId_missing_sycfgpartner_id is not available from syscfg.dbConsolelog.txt.0partner id is missing 
SYS_INFO_WaitingFor_Stack_Init
sysint
Waiting for stack to come up completely to upload logsConsolelog.txt.0Waiting for stack to come up completely to upload logs
SYS_
SH
INFO_SW_
RDKB
upgrade_
FIREWALL_RESTARTUtopiaTriggering RDKB_FIREWALL_RESTARTConsolelog.txtUsedMem_splittest-and-diagnosticusedMemSysSelfHeal.txtRF_ERROR_LAN_stopUtopialan_handler called with lan-stop NULLConsolelog.txt.0RF_ERROR_wan_restartUtopiawan_service-status is started again, upload logsConsolelog.txt.0
rebootSoftware_upgradeBootTime.log Indicates software upgrade reboot, we can use rdkb_rebootreason_split marker.
SYS_INFO_bootupDevice is up after rebootConsolelog.txtIndicates device up after reboot


Component Name : CcspPandM

Markers 

Search String

FileName

Description
rdkb_rebootreason_splitReceived reboot_reason as:BootTime.log Indicates reboot reason of the device.

Component Name : Onewifi

Markers 

Search String

FileName

Description
WIFI_ERROR_WL0_SSIDEmptyWIFI_ERROR: WL0 SSID is emptyWiFilog.txtWL0 ssid is empty
WIFI_ERROR_WL1_SSIDEmptyWIFI_ERROR: WL1 SSID is emptyWiFilog.txtWL1 ssid is empty
WIFI_INFO_CosaWifiinitRDKB_SYSTEM_BOOT_UP_LOG : CosaWifiInitWiFilog.txtIndicates wifi init 

Component Name : CcspCr

Markers 

Search String

FileName

Description
SYS_ERROR_TR69_Not_Registeredtr069pa' v1 NotRegisteredCRlog.txt.0TR069 component is not registered with CR.

Component Name : rfc

RF_ERROR_Wan_downUtopiawan_service-status is stopped, take log back upConsolelog.txt.0
Markers 

Search String

Log File

Description
rfc_splitFeatures Enabled]dcmrfc.logrfc feature enabled
SYS_INFO_RFC_PeriodicFWCheck
rfc
key=tr181.Device.DeviceInfo.X_RDKCENTRAL-COM_RFC.Feature.PeriodicFWCheck.Enable value=truedcmrfc.logChecks for PeriodicFWCheck value




Component Name : webpa

Markers 

Search String

Log File

Description
SYS_INFO_WEBPA_Config_Corruptionjson parse errorConsolelog.txt.0WEBPA config corruption due to json parse error
rfc_splitrfc[Features Enabled]dcmrfc.logTotal_offline_clients_splitLmLiteTotal_Offline_Clients=LM.txt.0SYS_ERROR_parodus_TimeStampExpiredtest-and-diagnosticParodus Connection TimeStamp ExpiredPARODUSlog.txt.0





Telemetry Markers for CcspWiFiAgent ( RPI4 Platform)

Markers and Events Name
Component Name
Search stringLog File
xh_rssi_3_splitccsp-wifi-agent,OnewifiWIFI_RSSI_3wifihealth.txtxh_mac_4_splitccsp-wifi-agent,OnewifiWIFI_MAC_4:wifihealth.txt
Description
WIFI_TX_2_split
ccsp-wifi-agent,Onewifi
WIFI_TXCLIENTS_2:wifihealth.txt5G TX PHY Rate Ratio
WIFI_TX_1_split
ccsp-wifi-agent,Onewifi
WIFI_TXCLIENTS_1:wifihealth.txt2G TX PHY Rate Ratio
WIFI_SNR_2_split
ccsp-wifi-agent,Onewifi
WIFI_SNR_2:wifihealth.txt5G SNR
WIFI_SNR_1_split
ccsp-wifi-agent,Onewifi
WIFI_SNR_1:wifihealth.txt2G SNR
WIFI_RX_2_split
ccsp-wifi-agent
WIFI_RXCLIENTS_2:wifihealth.txt5G RX PHY Rate Ratio
WIFI_RX_1_split
ccsp-wifi-agent
WIFI_RXCLIENTS_1:wifihealth.txt
WIFI_REC_2_splitccsp-wifi-agentWIFI_RECONNECT_2:wifihealth.txtWIFI_REC_1_splitccsp-wifi-agentWIFI_RECONNECT_1:wifihealth.txt
2G RX PHY Rate Ratio
WIFI_PACKETSSENTCLIENTS_2_split
ccsp-wifi-agent
WIFI_PACKETSSENTCLIENTS_2:wifihealth.txt5G % Retransmission
WIFI_PACKETSSENTCLIENTS_1_split
ccsp-wifi-agent
WIFI_PACKETSSENTCLIENTS_1:wifihealth.txt
WIFI_
INFO_Zero_5G_Clientsccsp-wifi-agentWIFI_MAC_2_TOTAL_COUNT:0wifihealth.txtWIFI_INFO_Zero_2G_Clientsccsp-wifi-agentWIFI_MAC_1_TOTAL_COUNT:0wifihealth.txtWIFI_
ERROR_PSM_GetRecordFail
ccsp-wifi-agent
PSM_Get_Record_Value2
Faliled
Failed for BSSTransitionActivated on wlanIndex:WiFiLog.txt.0PSM fetch failure for  BSSTransitionActivated
WIFI_ERROR_NoWlanIndex
ccsp-wifi-agent
Couldn't find wlanIndexWiFilog.txt.0Couldn't find wlanIndex
Wifi_5G_utilization_split
ccsp-wifi-agent
WIFI_BANDUTILIZATION_2wifihealth.txt
Wifi_2G_utilization_split
ccsp-wifi-agent
WIFI_BANDUTILIZATION_1wifihealth.txt
MAXTX_2_split
ccsp-wifi-agent
WIFI_MAX_TXCLIENTS_2:wifihealth.txt5G TX PHY Rate Ratio
MAXTX_1_split
ccsp-wifi-agent
WIFI_MAX_TXCLIENTS_1:wifihealth.txt2G RX PHY Rate Ratio
MAXRX_2_split
ccsp-wifi-agent
WIFI_MAX_RXCLIENTS_2:wifihealth.txt5G RX PHY Rate Ratio( WHIX Marker)
MAXRX_1_split
ccsp-wifi-agent
WIFI_MAX_RXCLIENTS_1:wifihealth.txt2G RX PHY Rate Ratio( WHIX Marker)
5GRSSI_split
ccsp-wifi-agent
WIFI_RSSI_2wifihealth.txtIndicates RSSI of Radio 2
2GRSSI_split
ccsp-wifi-agent
WIFI_RSSI_1wifihealth.txtIndicates RSSI of radio 1.